Returns & Exchanges
At Value City Furniture, we want you to love your new home furnishings, which is why we offer a straightforward return process for items that do not meet your expectations. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 7 days of delivery or pickup.
Contact Customer Care
Notify our support team or visit your local showroom within 7 days of receipt to initiate your return request and obtain authorization.
Prepare Items for Return
Ensure all furniture is in its original, showroom condition and includes all original packaging, hardware, and assembly instructions.
Schedule Pickup or Drop-off
Arrange for a professional pickup service for a nominal fee, or return smaller items directly to the warehouse location specified on your receipt.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to the original form of payment, excluding any delivery or restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing